HighSide supports nonprofits and educational institutions in their mission whenever possible. We have officially partnered with nonprofits and charitable organizations in the past and extend the deepest possible discounts on any of our SaaS offerings when and where applicable. Please contact us for more details.
HighSide offers free-trials on select SaaS product offerings. HighSide does not offer free-trials for on-prem deployments, but on-prem plans could be eligible for a POC.
The fastest and easiest payment method is by credit card subscription, managed by our billing panel. ACH payments are also supported for invoices above $1,000.00 and wire transfers are supported for invoices above $10,000.00.
HighSide supports USD, GBP, and EUR currencies.
HighSide reserves the right to assess applicable taxes as required by local law. Depending on location, customers may be charged transaction or VAT taxes when purchasing.
For SaaS customers you can add/remove users at any time and your account will automatically scale up or down. For on-prem users, you will need to purchase additional blocks of user licenses - payment will be prorated to cover the remainder of the current billing period.
Upgrading/downgrading you plan is easy for customers on our SaaS platform. Customers trying to go from SaaS to on-prem/single-tenant, or downgrade from on-prem to SaaS will need to coordinate with HighSide's support team for a migration plan. It may not be possible to port existing data from on-prem to SaaS or SaaS to on-prem. Also, please keep in mind that downgrading could resulting in losing access to certain features, storage space, etc.
Your subscription can be canceled at any time. It will remain active at its current level through the end of the billing period that you’ve already paid for. HighSide does not offer refunds.